Your privacy is important to us which is why we keep your data safe and ensure it is properly protected. This statement outlines what we do with your data and how we use it to provide you with an even better service.

We work according to the principle that everyone can control their personal data and everyone has the right not to share their data with us any longer or at all. This Privacy Statement explains what personal data we may collect from you, how we use that data, and who we may share it with. We state what we do to protect your privacy, how you can have your say, and what checks we carry out to comply with this statement.

This Privacy Statement applies to your data which is collected, managed, used, and shared by FOCAI. This Privacy Statement must be interpreted in conjunction with our Cookie Policy. We may amend our Privacy Statement at any time. The most recent version is available on our website.

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1. When does this statement apply?

This Privacy Statement applies whenever you visit our websites or contact our team. By visiting our websites or contact our team, you give us permission to collect and use your personal data as described in this Privacy Statement. This Privacy Statement also applies to contact details that FOCAI receives for the implementation of an agreement.

 

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2. What data do we collect?

 

We collect your data to provide and improve our services, as well as to inform you about our activities and promotions or products and services that you may procure from us.

 

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• for operational purposes

• so that we can personalise your use of our website, assist your use of our website and generally improve the website;

• when you make an enquiry on any area of our website;

• when we provide services to you or your employer on your behalf.

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You provide this data directly to us through forms on our website, in your e-mail correspondence with us, and through the sharing of business cards and contact information when we meet with you in person or over the telephone. In addition, we may obtain the data from companies with whom we partner, or from companies which are permitted to share your data with us such as in the form of mailing lists, or we may obtain the data through cookies on our websites.

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We distinguish between different types of personal data and this allows us to provide our products and services:

• User data. This allows us to identify you or contact you, such as your name, address, phone numbers, language preference, gender, e-mail addresses, your participation in our campaigns, and your use of our websites.

• Traffic data. This technical data is required for our electronic communications to run smoothly, such as your IP address.

• Sensitive data. We do not process any sensitive data. For more information, please see: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rules-business-and-organisations/legal-grounds-processing-data/sensitive-data/what-personal-data-considered-sensitive_en

 

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3. Why do we collect this data?

We process personal data for a variety of reasons, but we only process data that we actually require. With your permission, we collect personal data in so far as is necessary for the following specific purposes:

• To process your requests for our products and services.

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• When you visit our websites or contact our team to gather or request information about our products and services; for example, we need your address details when you sign up for our newsletter. All the data we receive about you is used to provide you with the information you request in the manner you specify.

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• To offer you the best service possible. We store your data to help us to improve our customer service. We will collect data needed to ensure our products and services are correctly set up, maintained, and supported. This way, we can also contact you about the next step of our cooperation or to ask for feedback about our services. If there are any technical problems or failures on our side, we will notify you of these.

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• To inform you about our products, services, and activities. We may use your data to inform you about existing and new products, services, special deals, workshops, events, webinars, training, vacancies, etc., in order to send you direct marketing or to create a profile about you so we can send you information which we think may be of interest to you. We may do this in writing, electronically, or by telephone. We use your data to send you newsletters which you subscribe to. You will only receive communications by email if you have provided your explicit consent, in so far as is required. We may also analyse your browsing and reading activity, so we can create content for our websites or newsletters that suits your needs. We do this by logging your visits to our websites and your activity there, such as the pages you visit and links you click on. This way, we can make it even easier for you to access the information you are looking for.

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4. Who manages your data?

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Your personal data will be managed by FOCAI. Your data is only accessible to persons within FOCAI who are required to have access to it as part of their duties.

We also work with external processors. This means that we temporarily share your data with third parties for specific tasks that we do not have the resources for or whose technology platforms we use such as our website and other software-as-a-service solutions. In such cases, we will always ensure that your data is treated confidentially and securely, and this requirement is addressed in contracts with our processors. For example, a processor may never use your data on their own initiative, and your data will be deleted as soon as a processor has completed their job.

 

We may forward your personal data to any legal successors and associated companies for the same purposes as described in this Privacy Statement. For some aspects of our products and services, we work with or subcontract to third parties.

A number of our service providers are international organisations with offices and operations throughout the world, as such any personal data collected may be transferred or be accessible internationally between FOCAI and its service providers. Your data is only used by third parties for the same purposes as FOCAI. We ensure that they, like us, treat your data confidentially and securely.

 

At no time do we sell or lease your data to any companies or persons. We treat your data as confidential.
If we transmit your personal data to a third party in any other way, then we will explicitly inform you and explain about the third party, and the purpose of the transmission and processing. Where required by law, we will ask for your explicit consent. You have the right to refuse permission at any time.

 

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5. How do we keep your data secure?

 

We protect your personal data and privacy. Our staff are trained to deal with confidential data properly. We also have a team of specialists who are responsible for the security of our IT infrastructure. In addition, we apply a range of technical measures to protect your personal data. In the event of a data leak that results in adverse effects on your personal data, you will be informed personally under the conditions provided by law.

 

Our websites may contain links to third-party websites whose terms of use do not fall within the scope of this Privacy Statement. Please read their data protection policy carefully.

 

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6. Right of access, amendment and deletion of your data

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You have the right to access your data. You can ask us whether we process personal data about you, why we process it, what types of data we process, which third parties we share your personal data with, where the processed data comes from, and which software we use if we process certain personal data automatically.

You can exercise your right of access in writing. We are required to respond to your request within 30 days. This period begins once we receive your request in writing including all of the information that we need to fulfil your request.

 

In order to exercise your right of access and prevent any unauthorized disclosure of your personal data, we may ask you to prove your identity. We will not ask for a copy of your passport or ID card or other official, government-issued document.

 

You also have the right to amend or delete your personal data if it is incomplete, incorrect, inappropriate, or out of date. You can contact us by email or by post at any time. We will then amend the data as necessary within the period laid down by law.

 

Please note that sometimes, depending on your request, we will no longer be able to offer some services. We also cannot always delete all of the data you request, for example if we need such data to implement an agreement in force or if we are required to retain data for a certain period of time. In order to keep your data up to date, we kindly ask you to notify us of any changes.

 

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7. How long do we store your personal data?

 

We will ensure appropriate organizational and technical measures are in place to protect your personal data. We may not store your personal data for longer than is necessary for the purpose for which we collect it.  We maintain specific records management and retention policies and procedures, so that personal data are deleted after a reasonable time according to the following retention criteria:

• We retain your personal data as long as we have an ongoing relationship with you.

• We will only keep the personal data while our relationship is active or for as long as needed to provide services to you.

• We retain your data for as long as needed in order to comply with our legal and contractual obligations.

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8. Your data protection rights

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Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

• Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

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You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 

Please contact us at foc@focai.de if you wish to make a request.

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9. Website Terms of Use

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Regarding your use of our Website, it must be understood that the open nature of the internet is such that information and personal data flows over networks connecting you to our systems without security measures and may be accessed and used by people other than those for whom the data are intended.

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By using our Website, you confirm that you accept the following terms and you agree to comply with them. If you do not agree to these terms, you must not use our Website. Our Website may be used for your informational purposes only. Our Website is made available free of charge.

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You may not use our Website to commit any violation of federal, state, local, or international laws, regulations, or other governmental requirements. We reserve the right to report any activity that may violate any law or regulation to appropriate law enforcement officials, regulators, or other third parties, without prior notice to you, and we will co-operate with such authorities by disclosing your identity to them. In the event of such a violation, your right to use our Website will cease immediately.

You are prohibited from violating, or attempting to violate, the security of our Website. Any such violation may result in criminal and civil liabilities to you. Examples of prohibited security violations include, but are not limited to:

• logging into a server or account that you are not authorized to access;

• accessing data or taking any action to obtain services not intended for you or your use;

• attempting to probe, scan, or test the vulnerability of any system, subsystem, or network related to the Website or to any of our computers or computer systems;

• tampering, hacking, modifying, or otherwise corrupting or breaching security or authentication measures;

• introducing or transmitting material that contains viruses, Trojan horses, worms, time bombs, logic bombs, cancelbots, or other technologically malicious or harmful computer programming routines or engines with the intent or effect of damaging, destroying, disrupting, or otherwise impairing, a computer's functionality or the operation of the Website;

• interfering with, intercepting, or expropriating any system, data, or information;

• interfering with service to any user, host, or network including, but not limited to, by means of overloading, "flooding," "mailbombing," or "crashing" any system, subsystem, or network related to the Website or otherwise; and

• attacking the Website via a denial-of-service attack or a distributed denial-of service attack.

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Functionality disclaimer. ​We do not guarantee that the functions contained in the Website will be uninterrupted or error-free, that this Website or its server will be free of viruses or other harmful components, or that defects will be corrected even if We are aware of them. You are responsible for configuring your information technology, computer programs and platform to access our Website. You should use your own virus protection software. The material in this Website may include technical inaccuracies or typographical errors.

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Content. We endeavour to provide reliable and up-to-date information on this website, but there is always a possibility that certain information is not or no longer correct. We make no warranties and do not accept any liability for the use of the information on this website or for damage or loss in any form whatsoever that is caused directly or indirectly by the use of the information on this website.

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Forms. The forms on this website are intended purely as a convenient method for you to communicate with us. By completing a form and submitting it to us, you agree to FOCAI contacting you directly and/or receiving a newsletter if you have so subscribed. Your information will NOT be shared by us with 3rd parties for marketing purposes. The information you share with us will be protected in line with this Privacy Statement.  

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Intellectual Property Rights. FOCAI is the sole party entitled to the intellectual property rights vested in this website. Apart from the exceptions provided by law, nothing on this website may be reproduced in any form without our prior written permission.

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Trademarks. The trademarks, service marks, and logos of FOCAI, used and displayed on the Website are our registered and unregistered trademarks. Requests to use trademarks owned by other companies which may be mentioned on our Website should be directed to such other companies. We actively and vigorously enforce our intellectual property rights. Our trademarks, service marks, and logos may not be used in any way, including in advertising or publicity pertaining to distribution of materials on our Website, without our prior written permission.

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Links. Our website may contain links to other sites. Links to third-party websites and resources (hyperlinks) are provided solely as a convenience to the user and does not imply that FOCAI approves or endorses the linked websites and resources. We are not responsible for the privacy, content or services provided by the sites from such links and they are not covered by this privacy statement.

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By using this site you agree to the terms and conditions stated above.

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10. Any questions?

 

If you have any questions about our privacy policy or want to amend your details, please do not hesitate to contact us. You can reach us by email, post, or telephone using the contact details below. You can also submit a complaint to us, which we will process as quickly as possible.

 

This Privacy Statement will be reviewed and revised as required and was last updated on 02/02/2020.

 

Contact us directly:

 

Email: foc@focai.de

Telephone: +49 40 254 69950

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